Shout out to the guy from Vera Bradley Customer Service.
My vera lanyard and zip id case was rusted and ugly and it’s not even my fault because I only have had it for about 2 months. For how expensive it is, it’s not supposed to rust. So I called them and complained about it and they are sending me a completely new set in a completely different color. God bless Vera Bradley and their fantastic customer service. God bless